A 30% deposit is due at the time of booking. The remaining 70% is due no later than 45 days before arrival. Reservations made within 45 days of arrival must be paid in full at booking. You may pay by bank transfer or credit card.

Our cancellation policy is designed to provide clarity and flexibility. If you need to cancel your reservation, please notify us in writing by email or another confirmed form of communication.

• More than 45 days before check-in: If you cancel more than 45 days before your scheduled check-in date, your 30% deposit will be refunded, minus any applicable transaction fees.
• Within 45 days of check-in: Cancellations made within 45 days of check-in are non-refundable.

We offer flexible check-in and check-out to fit your travel plans.

After booking, we will ask for your flight number so we can estimate when you will arrive and greet you in person at the villa. On arrival, we will welcome you, show you around, and make sure everything is ready for a smooth start to your stay.

At departure, we will meet you at the villa to say goodbye. If your flight leaves later than the standard check-out time, let us know and we will arrange a late check-out whenever possible.

Yes, we offer a range of personalized services to make your stay as seamless and enjoyable as possible.

We recommend renting a car through our trusted partner, so your car can be ready for you when you arrive at the airport—helping you avoid long queues and start your vacation as quickly as possible.

We also offer a grocery service, so your villa can be stocked with essentials, drinks, and treats before your arrival. A small service fee applies.

To help you make the most of your stay, you will receive our comprehensive guest guide after booking, featuring our favorite recommendations for restaurants, excursions, diving, snorkeling, and unique island experiences. We can also assist with reservations for guided tours, sailing trips, sunset dinner cruises, and more.

As a Palm Villas guest, you’ll also enjoy exclusive discounts with selected local partners, including car rental and diving services.

Our property managers are available 24/7 to assist you with any questions, concerns, or requests. You can reach out to us via call, text, or WhatsApp. Once your booking is confirmed, we’ll provide you with direct contact information for your dedicated property manager, ensuring help is always just a message or call away.

To ensure a pleasant stay for everyone, we ask guests to observe a few simple guidelines. Maximum occupancy for each villa is listed on our website. If you would like to bring a pet, please check with us in advance, as pet policies vary by property. Additional house rules and property-specific guidelines can be found in the brochure provided at the villa.

For the comfort of both our guests and neighbors, we kindly ask that noise is kept to a minimum from around 10:00 p.m. onward. If you have any special requests, such as arranging a babysitter, private chef, or massage therapist, please let us know before your stay. We’ll be happy to assist.

Each of our villas offers its own unique selection of amenities to ensure a comfortable and memorable stay. You can view the specific amenities available at each villa by selecting the property on our website.

Our goal is to make your stay as relaxing and enjoyable as possible. If you have any specific requests or questions about the amenities at a particular villa, please feel free to contact us.